PromptCrew Help Center

Frequently Asked Questions

Help Topic

Getting Started

Core concepts for understanding PromptCrew as a workspace for reusable AI work.

What is PromptCrew?

PromptCrew is a workspace for building, organizing, running, sharing, and improving reusable AI capabilities across a team or company.

What is an AI capability?

An AI capability is a reusable piece of AI work. It can be a prompt, a skill, or an agent, combined with the knowledge, variables, instructions, and metadata needed to use it well.

How is PromptCrew different from a prompt library?

A prompt library stores prompts. PromptCrew manages the full lifecycle: find existing work, attach knowledge, build or refine, run, organize, share, govern, and reuse AI capabilities.

What types of capabilities can I create?

You can create prompts, skills, and agents. Prompts are usually runnable in chat or document workflows. Skills are repeatable functions used inside tools. Agents are more autonomous workflows that often need integrations, APIs, repositories, or external agent platforms.

Can PromptCrew run every capability directly?

No. PromptCrew can run prompts and chatbot-friendly workflows directly. Some skills and agents may need to be copied, downloaded, or handed off to another platform such as Cursor, Claude Code, ChatGPT, or another connected AI tool.

Help Topic

AI Capability Assistant

How the assistant searches, recommends, adapts, and builds capabilities.

What does the AI Capability Assistant do?

The Assistant helps you find existing capabilities, search knowledge, refine existing work, build new capabilities, and think through ideas with AI assistance.

Why does the Assistant search before building?

PromptCrew is designed to help teams reuse trusted work before creating something new. If a strong match exists, the Assistant recommends it and explains why it fits.

What happens if no matching capability is found?

The Assistant can help build a new prompt, skill, or agent from your request. It may ask clarifying questions if it needs more detail about the audience, output, platform, knowledge, or integrations.

Does the Assistant ask for knowledge files?

It may recommend knowledge only when specific context is needed, such as a policy, SOP, data file, example, brand guide, customer notes, or setup instructions. It should not ask for broad company knowledge when focused knowledge is enough.

Can I refine a recommended capability?

Yes. You can refine a capability before using it, clone it, adapt it to your needs, or build a new version when the existing option is not quite right.

Help Topic

Capability Library

Finding, previewing, cloning, and reusing capabilities.

What is the Capability Library?

The Library is where users find, preview, clone, edit, run, and organize reusable AI capabilities.

What can I find in the Library?

Depending on your permissions, you can find prompts, skills, agents, personal drafts, team capabilities, company-shared capabilities, and community-published capabilities.

How are search results ranked?

Search should prioritize relevance to your query, then signals such as usage, fit, and availability to you.

Can I edit a capability from the Library?

If you own it or have permission, you can edit it directly. If not, you can clone or adapt it into your own workspace.

What is cloning?

Cloning creates your own copy of a capability so you can customize it without changing the original.

Can I preview a capability before using it?

Yes. You can preview the description, AI instructions, variables, attached knowledge, metadata, and recommended platform.

Help Topic

Building Capabilities

Descriptions, AI instructions, variables, metadata, and capability types.

What is the Builder?

The Builder is where users create or edit capabilities, including the human description, AI instructions, variables, type, category, platform, model provider, performance/cost level, permissions, and attached knowledge.

What is the difference between Description and AI Instructions?

The Description is the human-facing README: what the capability does, how to use it, and where to run it. AI Instructions are the instructions the model follows when the capability runs.

What are capability variables?

Variables are placeholders users fill in before running a capability, such as customer name, target audience, document type, role, or source text.

What metadata does PromptCrew capture?

PromptCrew can capture capability type, category, tags, variables, recommended platform, model provider, performance/cost level, output type, permissions, projects, and attached knowledge.

What is Recommended Platform?

Recommended Platform tells users where the capability should run. Examples include PromptCrew, ChatGPT, Claude, Cursor, Claude Code, VS Code, or another connected AI platform.

Can the AI generate metadata for me?

Yes. PromptCrew can help generate descriptions, variables, categories, tags, recommended platforms, and performance/cost recommendations.

Help Topic

Knowledge

Curated context that makes capabilities more useful and reliable.

What is Knowledge in PromptCrew?

Knowledge is supporting context that helps a capability perform better. It can include files, documents, examples, SOPs, policies, data, notes, setup instructions, or reference material.

When should I attach knowledge?

Attach knowledge when the capability needs specific context to produce a good result. Examples include company policies, brand voice, customer notes, sales materials, research, resumes, or process documentation.

Should I attach all company knowledge to a capability?

No. Capabilities work best with curated knowledge. Use the Assistant to identify the exact files, examples, policies, and notes needed for the job instead of overwhelming the model with everything.

What is temporary knowledge?

Temporary knowledge is context added for the current workspace or session. It helps with the current task but may need to be saved if you want to reuse it later.

What is saved knowledge?

Saved knowledge is stored in your knowledge library or project so it can be reused across capabilities and workspaces.

Does knowledge get included when I copy or download a workspace?

Workspace exports should include the capability, workspace instructions, and attached knowledge where available so the work can move to another platform.

Help Topic

Execute Mode

Running capabilities directly in PromptCrew or handing them off when another tool is the right runtime.

What is Execute Mode?

Execute Mode lets users run a capability with its attached knowledge and variables.

What is Chat Mode?

Chat Mode is best for conversational work, Q&A, drafting, analysis, summarization, and iterative responses.

Why does PromptCrew sometimes say a capability should run elsewhere?

Some skills and agents require integrations, APIs, repository access, external tools, or autonomous execution. PromptCrew can help package the workspace, but another platform may be the right runtime.

What does Run Anyway mean?

Run Anyway asks PromptCrew to adapt the capability into the best possible Chat or Creator result, even if it cannot perform external actions or run integrations.

Can PromptCrew run MCP tools directly?

PromptCrew can store and package connected-tool setup context, but actual execution depends on the connected platform and runtime.

What happens when variables are required?

PromptCrew should ask users to fill in required variables before execution. If text has already been entered, it should carry that forward where possible.

Help Topic

Creator Mode

Using capabilities to draft documents and artifacts.

What is Creator Mode?

Creator Mode is best when the desired output is a document or artifact, such as a brief, SOP, checklist, report, plan, PRD, or draft that the user can edit.

When should I use Creator Mode instead of Chat?

Use Creator Mode when you want the result in an editable document window instead of only a chat response.

Can Creator Mode use attached knowledge?

Yes. Creator Mode can use the capability instructions, variables, and attached knowledge to produce a more grounded artifact.

Help Topic

Projects and Workspaces

Organizing capabilities and knowledge around repeatable work.

What is a workspace?

A workspace is the current working set of capabilities, knowledge, variables, and context used for a task.

What is a project?

A project organizes related capabilities and knowledge so a team can reuse them together.

When should I save a workspace as a project?

Save a workspace as a project when multiple capabilities or knowledge files should be reused together.

Can I add more capabilities to an existing project?

Yes. Additional capabilities and knowledge can be added to an active project.

What happens if I save a capability I do not own?

PromptCrew should clone the capability for you, include your relevant knowledge, and add the new copy to your workspace or project.

Help Topic

Community

Discovering, cloning, adapting, and publishing reusable capabilities.

What is Community?

Community is where users can discover, share, clone, and adapt capabilities beyond their private workspace or team library.

What should I publish to Community?

Publish reusable capabilities that are helpful beyond one private team or account and do not include sensitive context unless intentionally shared.

Can others edit my Community capability?

Others should typically clone or adapt their own copy rather than editing your original, depending on permissions.

Does publishing include attached files or knowledge?

It can. Review attached context carefully before publishing. PromptCrew should clearly warn users when knowledge may be included.

Can I remove something from Community?

Users with appropriate permissions should be able to unpublish or remove community content.

Help Topic

Teams and Permissions

Sharing, ownership, roles, and access control.

How do teams work in PromptCrew?

Teams allow organizations to manage users, permissions, shared capabilities, knowledge, and projects.

What roles are available?

Roles may include owners, admins, members, and viewers depending on the account setup.

Can I control who sees a capability?

Yes. Capabilities can be private, team-shared, organization-shared, or community-published depending on permissions.

Can I keep capabilities private?

Yes. Capabilities remain private unless shared with a team, organization, project, group, or Community.

Does PromptCrew support versioning?

PromptCrew is designed around improving and managing reusable capabilities, including ownership-aware edits, cloning, and historical context where supported.

Help Topic

Usage, Credits, and Billing

Credits, plans, model recommendations, and usage controls.

Can I manage usage and credits?

Yes. Account admins can view usage and remaining credits where supported by the plan.

Why do credits vary by model or task?

Higher-performance models and longer tasks may use more credits. PromptCrew uses performance/cost recommendations to help avoid unnecessary spend.

What is Performance/Cost?

Performance/Cost recommends whether the capability needs High, Medium, or Low intelligence. Simple tasks may use lower-cost models, while complex reasoning, strategy, or synthesis may need higher performance.

Can users override the recommended model?

Execution workflows may allow users to override the model or intelligence level, depending on account settings.

Help Topic

Security and Governance

Protecting knowledge and scaling reusable AI work responsibly.

How does PromptCrew protect company knowledge?

PromptCrew organizes knowledge with account permissions, project access, and sharing controls so teams can manage who can access sensitive context.

What should I check before publishing to Community?

Review the capability instructions, description, variables, attached files, and knowledge. Do not publish private, customer, confidential, or regulated information unless intended and approved.

Can PromptCrew help with governance?

Yes. PromptCrew helps teams standardize AI workflows, reuse approved capabilities, manage access, reduce duplicated work, and provide clearer guidance on where capabilities should run.

Help Topic

Troubleshooting

Common questions when something behaves differently than expected.

Why did the Assistant recommend an existing capability instead of building a new one?

PromptCrew found a reusable match that may save time. You can use it, refine it, clone it, or build something new.

Why did my capability not run directly?

It may be a skill or agent that requires external tools, integrations, APIs, or platform-specific execution.

Why is PromptCrew asking me for variables?

The capability needs specific inputs before it can produce a useful result.

Why is my output generic?

The capability may need more specific knowledge, clearer variables, or a better description of the desired output.

Why did my attached knowledge not appear where expected?

Temporary knowledge may need to be saved or added to the correct project, capability, or workspace.

Why does a copied or downloaded workspace include multiple files?

Workspace exports may include the capability, workspace instructions, and attached knowledge so the work can be moved to another platform.

Still have questions?

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